FAQ’s

FAQ’s


How long will it take to lease my property?

Realistically it always depends on market conditions, however in recent months it has been Cameo’s experience that it is taking less than 14 days. We begin marketing your property up to a minimum of 30 days prior to it being vacated by the prior tenant as it is our policy to seek your tenant’s intention re the releasing of the property 60 days prior to the expiry day of their current lease.

Unlike many other real estate companies, our property managers are focused on finding you a qualified tenant in the quickest possible time.

How do you qualify potential applicants?

We seek to provide the highest calibre of tenant for all of our properties and there are strict procedures in place to ensure that this is what we can achieve for you.

Once we have determined that the applicant is genuine about renting your property, we conduct an in-depth interview that encompasses the following: a 100 point identification check; a TICA search to ensure they have not been listed as unsavory or unreliable tenants; we confirm their credentials with their current/former landlords/agents and other character referees; we verify their employment details and we verify that they can afford the rent and all other monies payable under the tenancy agreement.

In addition to these qualifications, we always try to accommodate the housing needs of our tenants to ensure the property they rent is convenient to their work, shopping and desired school district. This contributes significantly to the length of the tenancy period we can obtain and encourages them to remain long term tenants. Happy tenants become good tenants.

Unless you instruct otherwise, all tenancy applications, once interviews and reference checked are completed, will be presented to you for approval before any tenancy agreement is entered into.

How quickly can we expect our rental statements?

We close off our monthly accounts on the 30th of every month. Rent Statements are posted or emailed (as you prefer) the next working day. Unless you instruct otherwise, your rent monies will be deposited into your bank account by electronic funds transfer (EFT) on the next working day after our monthly close off date or send by cheque (as agreed). We can also arrange a mid-month payment on the 15th of each month upon request.

Do you conduct regular property inspections?

When your property is vacant, we inspect it at least once a week to ensure that it remains in perfect presentation condition; this also serves as a security check on the property.

During a tenant’s occupancy, we carry out routine inspections every 3 months and a report is issued to you upon completion. We also endeavor to have maintenance check conducted at the same time in order to identify any potential issues before they can become a problem.

When the tenants give notice of their intention to vacate the property we carry out a short pre-vacating inspection of the property and provide a comprehensive Vacating Pack to bring to the tenant’s attention their obligation to give the property back in the same condition they received it (fair wear and tear excepted), and to ascertain beforehand if any essential work is required to make the property ready for re-letting.

When the tenants vacate your property we carry out a detailed outgoing inspection from which an appropriate report is raised. The inspection is done to ensure that the tenants return the property back to us in an acceptable condition. If damage is found or cleaning is necessary, we make immediate arrangements to rectify the situation and the relevant deductions are made from tenant’s rental bond.

What if I want to sell my property, can Cameo facilitate this transaction?

Absolutely; although we are a specialist property management company, our services encompass the provision of a Property Sales service, a Buyers Agents service as well as investment property acquisitions.

Our large and known network of property investors will be contacted immediately an investment property is being divested from a client’s portfolio. We are building profiles on each of our property owner’s portfolios in order to determine and be aware of what future acquisitions they aspire to, so we have a ready database of buyers for good quality investment properties at our fingertips.

A buyer’s database is also compiled from the enquiries made by prospective purchasers that contact Cameo in response to their marketing of properties For Sale.
We also have affiliated ourselves with reputable Sales Agents who are willing to work in conjunction with us in order to facilitate the sale of a property in a timely manner. The appropriate agent will be sought based on the area, their qualification and the target market that we need to reach to achieve the sale.

What is your rental collection policy and arrears procedure?

We encourage tenants to stay one to two weeks in advance with their rent at all times however in Queensland the regulations state that tenants must stay up to date with their rental payments, there is no requirement for the rent to be paid in advance. The majority of tenants pay their rent electronically and on the due date.

Should your tenant fall behind in their rent our Property Managers are immediately sent an automatic notification from our trust accounting software program, they are personally phoned, faxed, emailed and/or sent a text message.

Tenants who become 8 days or more in arrears are issued with a RTA Form 11 – Notice to Remedy Breach which instructs the tenant to pay their rent within 7 days or they will be issued with a Form 12 – Notice to Leave.

If the tenant fails to comply with the Form 11 – Notice to Remedy Breach our Property Managers will contact you to seek your instructions on terminating the Tenancy with a Form 12 – Notice to Leave.

Should you decide that terminating the tenancy is the best option we will serve the tenant with a RTA Form 12 – Notice to Leave requiring the tenant to vacate the property within 7 days.

How do your fees compare to other agencies?

We pride ourselves on being competitive but that does not mean that we are the cheapest. We offer the property owner the opportunity to customise their management agreement with us which includes negotiating an appropriate fee that covers the level of services they require for their particular property and financial structure.

Discounting fees tends to lead to a discounted form of service; an astute business or property owner understands that and we have found that our clients appreciate the opportunity to receive real value for their money and a level of services not provided by any other company. The long term benefits are what we offer and our clients recognise that.

Therefore, our fees are commensurate with the high quality of service we provide to our clients and reflect the standard and recommended REIQ schedule of fees.

Why should I choose the Cameo way?

Put simply – Superior Service, Experience, Expertise and real value for money.

Our property owners are and have been experiencing the difference and that is why we have so many long term clients and a level of referrals envied by others in the industry.

We are focused, dedicated and extremely proud of our results and reputation.